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Not good, id get on to the seller. This should be covered by warranty from dhl

Its a stainless steel fram so not going to be the easiest to bend back.
@yahyoh - I agree with @Cuprajake here. I have to say, you had your fair share of bad luck with coffee machines, I grant you that.

However, its not your fault, it's not your responsibility to ensure the machines gets from A to B as it should. That's the responsibility of the currier, and the reseller (and you) pay a good price for that service.

It should be fixed. Don't accept something you are not happy. Despite all the bad luck you had, it's not your fault.
Honestly i'm not even sure if the replacement going to arrive in a better shape, at least the machine internally seems fine for now? couriers dont give a f how expensive the machine is. i kinda think the broken Elizabeth's i received the couriers fault for poor handling. lmao im scared to ask for a replacement which might arrive in worse shape!
 
@yahyoh You go back to the seller. That isn't acceptable. It's the only way things will improve.

Just to help me out can you pm me photos of all the packaging that was used. I have a little work I'm doing on packaging for espresso machines and it would help me.
actually the reseller offred me to return it. im kinda hesitant as the issue is not something affecting the performance of the machine and the replacement might arrive in worse shape or with something broken internally. honestly such heavy expansive machine should be shipped on pallet oh well.

sure i can PM you the packaging pics.
 
BTW My bianca came with baskets made by IMS. even the blind basket.

Also for some reason im getting testier espresso than Elizabeth honestly using the same coffee and temp, despite not using flow control much. 😃

how loud the rotary pump should be? i expected to be quieter honestly. like its not very loud but not very quiet either.
 
Lies! Total lies! 🤣😂 - You're making jealous and wanting to upgrade! 🤣
Haha , machine design honestly looks like way better than Elizabeth and it is very heavy like around 25-27kg i think. Everyone coming around complimenting how good it looks.

also, yesterday i did 5 shots back to back and temp was really stable.

Steaming 200ML milk at 2.5 bar takes around 15-17 secs ( you have to be really good with technique 😂)
 
I'm getting my Bianca tomorrow at some point from Bella B. I've only used the Rocket Appartamento before now, and was wondering something about temperature management: Will I need to flush the group before pulling shots in order to not douse the coffee in overly hot water? I'm expecting that the PID control on the boiler will mean that the water temp is less variable than with my old HX, but I'm assuming that the temp in the thermosyphon might still overheat the initial water travelling to the puck?
 
Could someone with this machine do me a favour and measure the height of the machine from the counter-top to the highest point on the machine? (Which I assume is the top of the flow adjustment paddle?)

Various sites list the Bianca as being 40cm tall which would just fit under my cupboards, but I'm not sure if that includes the paddle or not.
 
I'm getting my Bianca tomorrow at some point from Bella B. I've only used the Rocket Appartamento before now, and was wondering something about temperature management: Will I need to flush the group before pulling shots in order to not douse the coffee in overly hot water? I'm expecting that the PID control on the boiler will mean that the water temp is less variable than with my old HX, but I'm assuming that the temp in the thermosyphon might still overheat the initial water travelling to the puck?
Twin boiler no HX. The thermosyphon is purely circulation of brew water through the group to keep it at the right temperature, no need to flush before the shot...doing so might even disturb the temperature stability for the shot itself.
 
To complement on what Dave said… with the Bianca, it does a quick overheat of the group from cold. So the brew boiler will actually go to approx. 130C and then cool down gradually. I think that, from the factory, the temperature showing in the display is the preset temperature, rather than the actual temperature. Make sure you set this up correctly and let the machine stabilise before you brew away. It's he advanced setting TR which would be set to 1 (rather than O). The Elizabeth does exactly the same. 👍
 
Guys do you think it is normal to hear the pump like hitting something once it stops while refilling steam boiler( it doesnt happen while brewing), do you think it needs tightening. it actually my first rotary pump machine. also how loud it should be? as i expected it to be almost silent compared to Elizabeth 😁.
 
Guys do you think it is normal to hear the pump like hitting something once it stops while refilling steam boiler( it doesnt happen while brewing), do you think it needs tightening. it actually my first rotary pump machine. also how loud it should be? as i expected it to be almost silent compared to Elizabeth 😁.
When refilling a service boiler it's absolutely normal to hear a clunk at the end of a fill....in fact if you didn't, it "might" mean the solenoid is shutting fractionally late e.g. just after the pump stops..

The Elizabeth with the quietX pump is very quiet, quieter than the MaraX. Bianca I think is super quiet, overall much quieter than most/all other rotary pump machines. As Jake said, upload a video and talk at the same time to give us some idea of relative noise levels.
 
I received my machine from Bella Barista today and have noticed that there appear to be small black particles in both the brew water and water from the steam boiler. This is after flushing the machine 4 times as per the Bella Barista instructions I got with the machine. I have searched online and have found several people with Bianca and Mara machines complaining of the same issue. Some have owned their machines for a while, others are brand new.

The water doesn't taste or smell bad, but it's still pretty concerning to see this happening. I've only used the machine with RO water that's then remineralised with Third Wave Water's espresso profile powder. The water doesn't have these particles present before going through the machine, only afterwards. I've attached a picture of some water flushed out of the group. You can clearly make out the particles against the white saucer.

Here is a link to the home-barista.com forums where other users are discussing what appears to be the same issue: https://www.home-barista.com/repairs/lelit-bianca-particles-forming-in-boiler-rpavlis-water-t70440-20.html#p772779

Has anyone here experienced a similar issue, or has any clue what might be happening? I'll have to wait until Monday, but I'll definitely be talking to BB about it.

 

Attachments

Could it be activated charcoal from a filter....I don't use filters at all, so have never seen this on a machine of my own?
That was my first thought, as the Zero Water filter jug might use some charcoal as part of its RO filter? The issue is that the resulting Third Wave Water I'm making from this RO water doesn't seem to have any black particles in it before it goes into the machine.

Also, this wasn't ever an issue with my old Appartamento, which I also used this water in.
 
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