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Thanks for your reply, I'm using a double portafilter basket, the grind takes 60-70 seconds to fill to the correct level. I took a video this morning:
The grind on the Touch Impress takes significantly longer than on machines with the older grinder designs. Yours seems to be even longer than "significantly", but it's hard to tell clearly from the video because you stop the grind several times.
What is the grind fineness setting - finer = longer time? Also, if the machine's refurbished, it's (slightly) possible that someone's adjusted the burrs to a finder setting, which would make the grind finer than the machine setting suggests.
In a while, I'll time the grind on my Touch Impress for a comparison.
 
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