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It looks like it is a faulty machine. After reading HVL87's post I called the Sage customer service line. They went through a quick test...
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Thanks for the reply. Ive tried a variety of grinder settings including down at the fine end. I'll try going to the finest setting...
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Hi all,
Having been all excited about getting our first proper coffee machine i'm having a few problems with it. We have a Sage...